Privacy Policy
Effective Date: Tuesday, June 24, 2025
Duvet Homes LLC ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us, including via SMS/text messages, email, and other communication channels.
1. Information We Collect
We may collect personal information including, but not limited to:
Name, email address, and phone number
Property details for homeowners or tenants
Communication preferences
Booking, reservation, and stay information
2. How We Use Your Information
We use your information to:
Confirm bookings and manage stays
Provide check-in/check-out details
Share property updates, alerts
Offer customer support and respond to inquiries
Send SMS/text messages with relevant updates, if you have provided consent
3. SMS/Text Messaging
By providing your mobile number and opting in verbally, in writing, or electronically, You consent to receive text messages from Duvet Homes LLC regarding general communications and customer satisfaction by providing your mobile number and opting in verbally, in writing, or electronically.. Message frequency may vary based on your engagement with us.
You may opt out at any time by replying STOP.
Reply HELP for assistance.
Message and data rates may apply depending on your mobile plan.
We do not sell or share your personal data or mobile number with third parties. Your mobile information will only be used for the services and communications requested.
4. Data Security
We maintain reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure.
5. Third-Party Services
We may use trusted third-party providers (e.g., booking platforms, communication tools) to facilitate our services. These providers are contractually obligated to safeguard your data and may only use it for the services we request.
6. Your Choices and Rights
You have the right to:
Access or update your personal information
Request deletion of your information (subject to record-keeping laws)
To exercise any of these rights, contact us at team@duvethomes.com.
7. Changes to This Policy
We may update this Privacy Policy periodically. The "Effective Date" at the top of the page will reflect the most recent changes. Your continued use of our services indicates acceptance of the updated policy.
8. Contact Us
For questions, concerns, or to review your data, please contact:
Duvet Homes LLC
21 Broad Street
Charleston, SC 29401
Email: team@duvethomes.com
Phone: (843) 640-0897
